FAQ

  • What payment methods do you accept?
  • Where is my refund?
  • Can I place an order without creating an account?
  • Where is my order confirmation?
  • Why has my order been canceled?
  • How do I cancel my order?
  • Can I alter my order?
  • How much is shipping?
  • Can I track my order?

Payment

  • What payment methods do you accept?
  • Where is my refund?

What payment methods do you accept?

At Eloare Muse, we curate every element of your experience with intention — including your checkout.

At Eloare Muse, we are devoted to offering a seamless, secure, and refined checkout experience — thoughtfully designed to meet the expectations of the modern beauty connoisseur.

We currently accept the following trusted payment methods:

  • Shopify Pay (including Visa, Mastercard, American Express, Apple Pay, and Google Pay)
  • PayPal

All transactions are processed through secure, encrypted gateways, ensuring your personal information remains protected at every stage.

Should you experience any interruptions or require assistance during checkout, our Client Liaison team is readily available via Live Chat or through our Contact Form. Your inquiry will be addressed with prompt attention, care, and discretion.

 

Thank you for choosing Eloare Muse — where refined beauty meets scientifically-driven care.

Where is my refund?

We aim to process refunds within three business days of receiving the returned item. Please note that your bank or payment provider may take several additional days to reflect the refund in your account.

To ensure a smooth process, please allow up to ten working days from the date you post the item back to us before reaching out regarding your refund status. Once your refund has been processed, we will notify you promptly via email.

If you have any questions or require assistance during this time, our Client Liaison team is available via Live Chat or through our Contact Form to support you.

Ordering and delivery

  • Can I place an order without creating an account?
  • Where is my order confirmation?
  • Why has my order been canceled?
  • How do I cancel my order?
  • Can I alter my order?
  • How much is shipping?
  • Can I track my order?

Can I place an order without creating an account?

Absolutely. At Eloare Muse, we offer a guest checkout option so you can complete your purchase quickly and securely without the need to create an account.

If you choose to create an account, you’ll enjoy the convenience of faster checkouts and easy access to your order history, but it’s entirely optional.

Where is my order confirmation?

After placing your order, a confirmation email is automatically sent to the address you provided. If you have not received it within 24 hours, please first check your spam or junk mail folder, as it may have been redirected there.

If you still cannot locate your order confirmation, please contact us through our Live Chat or via the Contact Form on our website. We’re here to assist you promptly and ensure your order is confirmed.

Why has my order been canceled?

In rare cases, orders may be canceled due to issues such as payment authorization failure, stock availability, or address verification concerns. If your order has been canceled, you will receive an email notification explaining the reason.

If you believe this was done in error or need further clarification, please reach out to us via Live Chat or our Contact Form — our Client Liaison team will be happy to assist you promptly.

How do I cancel my order?

As we aim to process orders swiftly to ensure prompt delivery, cancellations can only be made before your order has been dispatched. If you need to cancel, please contact us immediately through our Live Chat or Contact Form, and we will do our best to accommodate your request.

Once an order has been shipped, we’re unfortunately unable to cancel it — but our Client Liaison team is always here to support you with next steps.

Can I alter my order?

We understand that plans can change. If you need to modify your order, please contact us immediately via Live Chat or our Contact Form.

As orders are typically processed quickly to ensure timely delivery, we cannot guarantee that changes can be made once an order is placed. However, if your order hasn’t been processed or dispatched yet, we’ll do our best to accommodate your request.

Once an order has been fulfilled, no changes can be made.

How much is shipping?

At Eloare Muse, we offer reliable, trackable shipping options to ensure your skincare essentials arrive safely and swiftly. Our current shipping rates are:

 

  • North America (Canada & U.S.)
    • Standard Shipping: $8.99 USD
    • Expedited Shipping: $29.99 USD
  • United Kingdom & France
    • Standard Shipping: $15.99 USD
    • Expedited Shipping: $54.99 USD
  • Rest of Europe, Asia, South America, and Africa
    • Standard Shipping: $19.99 USD
    • Expedited Shipping: $66.99 USD
  • Australia & New Zealand
    • Standard Shipping: $25.99 USD
    • Expedited Shipping: $86.99 USD

Please note: Shipping rates are calculated at checkout based on your destination and order details. All rates are in USD and subject to change. For the most accurate and up-to-date shipping fees, kindly review the shipping options presented on your checkout page before completing your order.

Can I track my order?

Absolutely. At Eloare Muse, we provide seamless order tracking to keep you informed every step of the way.

Once your order is fulfilled, you will receive a shipping confirmation email containing a tracking link. This allows you to monitor your package’s journey in real-time.

Additionally, you can track your order through our website:

  1. Order Status Page: Visit the order status page linked in your confirmation email to view the latest updates. 
  2. Customer Account: If you created an account during checkout, log in to access your order history and tracking information.

If you encounter any issues or need further assistance, our Client Liaison team is available via Live Chat or through our Contact Form to support you.